Drive Enterprise Success as a Customer Success Manager at Trackunit

Are you passionate about building strong customer relationships and driving measurable business outcomes? Trackunit, a fast-growing IoT solutions company transforming the global construction industry, is seeking a Customer Success Manager to manage and grow enterprise accounts in the rental and contractor segment. This role is perfect for hands-on leaders who enjoy bridging high-level strategy with tactical execution.

Why Trackunit is a Great Place to Work

Trackunit is on a mission to digitize the construction industry, one of the least productive sectors in the global economy. By connecting machines, people, and systems, Trackunit empowers customers to achieve higher efficiency and success. Working here means:

Agile Growth: Join a SaaS company that has grown from 150 to 450+ employees since 2020, where fast adaptation is the norm.
International Environment: Collaborate across offices worldwide and participate in social events and cross-border check-ins.
Triple Focus Development: Invest in personal growth, team impact, and alignment with the organization’s strategy.
True Flexibility: Hybrid and remote working options with full IT support to help you succeed.
Inclusive Workplace: Trackunit prioritizes merit-based hiring and ensures diversity, equity, and inclusion.

Who We’re Looking For

The ideal candidate is:

Experienced: 5+ years in Customer Success or Account Management within a SaaS environment.
Enterprise-Ready: Skilled in managing complex enterprise accounts and engaging with executive-level stakeholders.
Outcome-Oriented: Able to translate technical concepts into measurable business value.
Execution-Minded: Strong problem-solving skills with a bias toward action in fast-paced environments.
Educated: Bachelor’s degree in Business, Marketing, or related field (or equivalent practical experience).

Even if you don’t meet every requirement but are excited about the role, Trackunit encourages you to apply.

Key Responsibilities

As a Customer Success Manager, you will:

Strategic Portfolio Ownership: Own the full post-sales lifecycle for enterprise rental and contractor accounts.
Value & Adoption Leadership: Translate customer goals into success plans and drive platform adoption with hands-on guidance.
Renewal & Growth: Ensure renewal readiness and collaborate with Commercial teams to identify expansion opportunities.
Cross-Functional Advocacy: Coordinate with Product, Support, and Technical Account Management to remove blockers and ensure customer feedback informs the roadmap.
Operational Excellence: Maintain accurate success plans and data-driven insights in the CRM to inform strategic decisions.
Travel: Willingness to travel up to 20-25% for on-site workshops and key milestones.

Hiring Process

Trackunit values impact over formalities, so the hiring process is designed to assess your skills and cultural fit:

Initial Phone Conversation: Get to know the People & Talent team.
Virtual Meet & Greet: Connect with the hiring manager.
Personality-Based Interview: Complete a Hogan assessment to evaluate team synergy.
Assignment-Specific Interview: Present a case study to your future colleagues.
References & Background Checks: If needed, Trackunit will verify professional history.
Offer Presentation: Celebrate your success and join the team!

Why This Role Matters

This is more than just a Customer Success Manager position—it’s a chance to make a tangible impact in the construction industry, drive adoption of innovative IoT solutions, and build long-term enterprise relationships. You’ll have the opportunity to lead strategic initiatives, solve complex problems, and ensure customers realize measurable value from Trackunit’s solutions.

Final Thoughts

If you’re a results-driven professional who loves solving complex problems, driving adoption, and building long-term relationships, this role at Trackunit provides the ideal platform to make a real difference. With flexible work arrangements, international collaboration, and a focus on growth and inclusion, your next career milestone is waiting.

Are you ready to join Trackunit and help turn the tide in the construction industry?

For Apply Online:Click Here