Customer Support Associate Job at M7 Health (Full-Time)

M7 Health, an AI-powered nursing workforce management platform, is hiring a Customer Support Associate (Business Hours) to support nurses and hospital leaders across the United States and Canada. This full-time role is ideal for candidates who enjoy helping others, communicating clearly, and working with modern healthcare technology.

About M7 Health

M7 Health helps hospitals solve one of today’s biggest healthcare challenges—nurse staffing shortages. Using real-time data, predictive insights, and generative AI tools, M7 enables health systems to better match patient demand with available nursing staff. The platform is already live in 100+ hospitals nationwide and is backed by leading investors after closing a $10M Series A funding round.

Job Overview

As a Customer Support Associate, you will be the first point of contact for M7 Health users, including nurses and hospital administrators. Your role will be essential in ensuring a smooth, supportive, and positive customer experience during standard business hours.

Job Type: Full-Time (Hourly)
Schedule: Monday–Friday, 3:00 PM – 11:00 PM EST
Location: Must be based in the U.S. or Canada

Key Responsibilities

Respond to customer inquiries via calls, emails, and text messages
Troubleshoot platform issues and escalate technical problems when necessary
Communicate clearly and empathetically with stressed or time-sensitive users
Accurately log customer interactions for quality and process improvement
Collaborate with the Customer Operations team to share feedback and urgent issues

Who Should Apply

You’ll be a great fit if you:

Have strong written and verbal communication skills
Are detail-oriented, reliable, and comfortable working independently
Can explain technology in simple, easy-to-understand terms
Enjoy working in a fast-paced startup environment
Are passionate about supporting frontline healthcare workers

Compensation and Benefits

M7 Health offers competitive hourly pay along with:

Paid training and onboarding
Flexible scheduling options
Opportunity to grow with a fast-growing health-tech company
Mission-driven work that directly supports nurses and hospitals

Equal Opportunity Employer

M7 Health is an equal-opportunity employer and welcomes applicants from all backgrounds. Diversity of experience and perspective is valued and encouraged.

For Apply Online:Click Here