Unlock Your Potential: Join Nobi as a Support Engineer

If you are passionate about technology, enjoy solving problems, and want to make a meaningful impact on people’s lives, Nobi has the perfect opportunity for you. Here’s why this role could be your next big career move.

Profile Insights: How Your Skills Align

When it comes to supporting cutting-edge technology, your skills are your superpower. Here’s how Nobi’s requirements match your expertise:

VLAN & Networking Fundamentals – If you’re familiar with IP, DHCP, VPNs, and Wi-Fi networks, you can confidently troubleshoot complex setups.
Cloud-Based Systems – Experience with cloud platforms ensures smooth integration and management of connected devices.
CRM System Proficiency – Tools like Zendesk help you stay organized while providing seamless customer support.
802.11 (Wi-Fi) – Understanding wireless networks is critical for troubleshooting smart devices.
Languages – Fluency in English is a must for clear communication with global teams and customers.

Do you have these skills? Then you’re ready to shine at Nobi.

Job Details: What You Can Expect

Nobi offers a flexible and supportive work environment that aligns with your lifestyle:

Job Type: Full-time
Shift & Schedule: Weekends as needed, on-call responsibilities included
Location: Fully remote for US West Coast candidates; hybrid options near Houston, TX

This role isn’t just a job—it’s a chance to be part of a global mission.

About Nobi: Making Life Better for Seniors

Nobi is a fast-growing AgeTech scale-up, dedicated to helping seniors live with dignity, independence, and peace of mind.

Smart Technology: Nobi’s award-winning smart light detects and helps prevent falls.
Caregiver Support: Instant insights empower caregivers to act quickly and confidently.
Human-Centered Design: Innovative technology meets warmth and empathy.

As Nobi expands across Europe and the US, the global support team is key to ensuring every customer feels confident and supported.

The Role: Your Responsibilities

As a Support Engineer, you will be the calm, solution-driven expert that customers rely on. Your main responsibilities include:

Technical Support & Troubleshooting

Serve as the first point of contact and handle 2nd line escalations
Troubleshoot hardware, software, Wi-Fi, VLAN, and cloud integration issues
Analyse device data and resolve incidents efficiently
Ensure fast response times and consistent follow-ups

Customer & Partner Interaction

Communicate clearly and empathetically with customers and partners
Guide users through solutions in high-stress situations
Collaborate with Implementation and Customer Success teams

Process & Collaboration

Maintain accurate documentation and internal knowledge bases
Work with 3rd line engineering for complex technical escalations
Share insights to improve products and user experiences

On-Call Duties

Participate in rotating on-call schedules, including nights and weekends
Respond to urgent alerts with swift and effective solutions

What You Bring: Skills & Qualifications

The ideal candidate combines technical expertise with a customer-focused mindset:

Analytical and creative problem-solving skills
Strong written and verbal communication in English
Calm, professional approach under pressure
Solid networking knowledge (IP, DHCP, Wi-Fi, VLAN, VPN)
Experience with CRM or ticketing systems
Ability to collaborate globally and work autonomously

Experience:

3+ years in technical support or service engineering
Familiarity with IoT, smart devices, or healthcare technology is a plus
Startup or scale-up experience is advantageous

What Nobi Offers You

Joining Nobi means more than a job—it’s a chance to grow and make a real impact:

Meaningful work improving seniors’ lives through technology
Dynamic, supportive international team
Remote or hybrid work options
Hands-on training and continuous learning opportunities
Culture built on trust, ownership, and transparency
Competitive US salary and benefits

Final Thoughts

If you’re ready to combine your technical expertise with a passion for helping people, Nobi is waiting for you. This is more than a career—it’s a chance to make a difference in the lives of seniors, caregivers, and the broader community.

For Apply Online:Click Here