Work From Home Customer Service Job at TLS: Contract Role With Flexible Hours (2025 Guide)

If you have strong customer service skills, know how to use Microsoft Excel, and hold a high school diploma or GED, TLS is offering an excellent work-from-home contract opportunity that might be perfect for you. This position is ideal for anyone who wants a flexible schedule—including weekends—and a chance to build a long-term career in customer support.

⭐ About TLS: A Brand Experience Center Built on Trust & Care

TLS is a unique Brand Experience Center focused on providing genuine care to customers across North America. Their team, called MomentMakers, is known for delivering exceptional customer experiences built on trust, empathy, and high performance.

TLS represents major home improvement brands, including:

CertaPro Painters
Paul Davis Restoration
California Closets

They offer both remote work options and in-office opportunities in London, Ontario—giving applicants the flexibility to choose what works best.

🌐 Website: www.tlscv.com

🧑‍💼 Position: Work From Home Customer Service Representative (Contract)

TLS is seeking an enthusiastic, caring, organized individual who can manage customer inquiries through phone, email, and website channels. This is a contract-based role with flexible hours and weekend availability.

Job Type: Contract

Location: Remote (Work from home)

Schedule: Weekends as needed, flexible shifts (24/7 operations)

🎯 Key Responsibilities

As a Customer Service Representative (MomentMaker), you will:

Respond to customer inquiries via phone, email, and website submissions
Build positive, caring relationships with customers
Follow provided scripts and guidelines to represent each brand correctly
Schedule appointments and leads
Enter and update customer information accurately in the database
Perform quality checks and correct errors
Ask detailed questions to gather additional information
Meet performance targets and goals

This role requires strong attention to detail, accuracy, and the ability to work independently in a fast-paced environment.

📘 Required Skills & Abilities

TLS is looking for someone who can bring professionalism, empathy, and strong communication skills to the team. The ideal candidate will have:

💼 Skills

Ability to build positive relationships quickly
Strong listening and questioning ability
Patience, diplomacy, and tact during challenging conversations
Truthfulness and trustworthiness
Problem-solving mindset and creative thinking
Ability to stay organized and meet deadlines
Fast and accurate data entry skills
Familiarity with Microsoft Excel and databases
Ability to work independently and stay focused

🎓 Education & Experience

High school diploma or GED required
1 year of customer service experience preferred

⏰ Working Hours & Availability

This role requires flexibility because TLS operates 24 hours a day, 7 days a week, 365 days a year.

Applicants must be able to work:

Weekend shifts
Flexible hours, including mornings, evenings, or nights based on need
Depending on personal availability and operational requirements

🎁 Benefits of Working With TLS

Work from home flexibility
Supportive, trust-driven company culture
Opportunities to improve your personal and service skills
Work with respected North American home improvement brands
A team environment where your performance and achievements are celebrated

TLS encourages personal growth, celebrates success, and gives team members the freedom to use their natural talents to create memorable experiences for customers.

🚀 Is This Role Right For You?

You’re a great fit if you:

✔ Enjoy helping customers
✔ Work well independently
✔ Have solid communication skills
✔ Can stay calm under pressure
✔ Are comfortable working weekends
✔ Can enter data quickly and accurately
✔ Want a remote job with flexible shifts