💻 Customer Support Technician Jobs in Florida | Hybrid Opportunity

Are you starting your career in IT and looking for a role that blends technical support, customer service, and problem-solving? The State of Florida is now hiring a Customer Support Technician (Tier I Support). This entry-level opportunity is perfect for recent graduates or early-career IT professionals ready to gain hands-on experience in software and hardware troubleshooting.

📍 Job Overview

Position: Customer Support Technician
Location: Florida, USA (Hybrid)
Vacancy: 1
Experience Required: 0–1 Year
Salary: Negotiable
Job Type: Hybrid

This role is designed for candidates with basic IT knowledge who are eager to learn and grow within the field of technical support.

🖥️ Key Responsibilities

As a Customer Support Technician, you’ll be the first point of contact for users experiencing technical issues. Your role includes:

✅ Tier I Software & Hardware Support – Diagnose and resolve common IT problems using checklists and documented procedures.
✅ Problem Escalation – Forward complex issues to senior IT specialists when necessary.
✅ Customer Service – Assist users with application, hardware, and software concerns while maintaining a professional and supportive approach.
✅ Data Management – Enter call and issue details into the tracking system for record-keeping and analysis.
✅ Team Collaboration – Work under the guidance of senior support staff, supervisors, and managers while developing your troubleshooting skills.

🎓 Education & Qualifications

Associate’s Degree or Bachelor’s Degree in Computer Science, Information Systems, or related field.
Technical institute degree/certificate or equivalent work experience also considered.
Strong skills in software troubleshooting, IT fundamentals, customer support, and computer science basics.

🛠️ Experience

0–1 year of IT work experience in computer systems or support.
Familiarity with basic hardware and software products.
Demonstrated ability to solve problems and troubleshoot effectively.

This is a learner-level role, perfect for candidates looking to gain professional IT support experience in a hybrid work environment.

🌟 Why This Job is a Great Opportunity

Joining as a Customer Support Technician in Florida offers:

A gateway into the IT field with real-world troubleshooting experience.
Opportunity to learn directly from senior IT support staff.
A hybrid work model for work-life balance.
Growth potential as you advance from Tier I to more complex technical support levels.

🚀 Kickstart Your IT Career Today

If you have a passion for problem-solving, software troubleshooting, and providing excellent customer support, this role is a fantastic first step into the IT industry. With structured guidance, hybrid flexibility, and room for professional development, the Customer Support Technician role in Florida could be the launchpad for your future in technology.

✨ Apply now and start building your career in IT support!

For Apply Online:Click Here