Part-Time Customer Service & Guest Services Job in Toledo, OH

If you have experience in guest services, customer inquiry handling, or conflict management, this part-time customer service role in Toledo, Ohio is a great opportunity. This position focuses on delivering outstanding customer experiences in a clean, safe, and welcoming environment while upholding strong company values.

Job Overview

Job Type: Part-time
Location: 2257 North Holland Sylvania Road, Toledo, OH 43615
Skills Needed: Guest services, customer service, conflict management
Work Environment: Fast-paced, customer-focused retail setting

This role is ideal for candidates who enjoy working directly with customers and being part of a collaborative team.

Role & Responsibilities

In this position, associates are responsible for creating positive customer experiences that encourage repeat visits.

Provide friendly, ethical, and professional customer service
Answer customer questions and help with product selection
Maintain knowledge of products and current promotions
Collaborate with team members to meet store goals
Prepare beverages and food items according to recipes and standards
Operate coffee shop and kitchen equipment safely and correctly
Offer product samples and recommend items to customers
Ensure freshness, proper labeling, and accurate portion sizes
Maintain inventory and report ordering or shipping issues
Follow food safety, sanitation, and workplace safety guidelines
Report safety concerns, accidents, or suspicious activity to management

Required & Preferred Skills

Minimum Qualifications

Excellent customer service skills
Ability to work in a clean, safe, and inclusive environment

Preferred Experience

Retail, food service, or coffee shop experience
Handling customer inquiries and resolving concerns
Working in high-paced or sometimes stressful environments
Strong teamwork and communication skills

Candidates should be able to manage conflict professionally, act with integrity, and follow directions while seeking help when needed.

Work Environment & Physical Requirements

Standing for extended periods
Using kitchen and beverage equipment such as espresso machines, blenders, ovens, and refrigerators
Handling inventory, labeling, and stocking products
Supporting customers of all ages, including minors, older adults, and individuals with special needs

Reasonable accommodations are available to help employees perform essential job functions.

Why This Job Is a Good Fit

This part-time customer service job in Toledo, OH is perfect for individuals who enjoy interacting with people, learning new products, and working as part of a supportive team. It offers valuable experience in customer service, food handling, and conflict management—skills that are useful for long-term career growth.

Final Thoughts

If you are passionate about guest services and customer satisfaction, this role provides a solid opportunity to work in a professional, inclusive environment with flexible part-time hours. It’s a great option for students, part-time job seekers, or anyone looking to build strong customer service skills.

👉 Apply today and take the next step in your customer service career.

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