Director of Professional Services – Lead Customer Engagement & Operational Excellence at Naviant

Are you a seasoned leader ready to shape customer engagement delivery while driving operational excellence? Naviant, a forward-thinking company focused on automation, AI, and data, is seeking a Director of Professional Services to lead and develop high-performing teams while ensuring exceptional outcomes for clients.

This is a full-time, fully remote position offering a competitive benefits package, professional growth opportunities, and the chance to make a strategic impact in a dynamic organization.

About the Role

The Director of Professional Services at Naviant combines strategic leadership with hands-on operational oversight. You will guide delivery across time and materials, fixed fee, and managed services models, ensuring quality execution, resource optimization, and continuous improvement.

In this role, you will oversee project managers (PMs) and engagement managers (EMs), establish operational standards, and partner with sales and technical leadership to ensure effective staffing and deal support.

Key Responsibilities

First 30 Days: Getting Grounded

Build relationships with PMs, EMs, sales, and technical leadership
Assess current engagement structures and workflows
Review resource allocation practices and begin staffing strategy development
Participate in Monday.com deployment for workflow management

Within 60 Days: Taking Ownership

Standardize operational processes, including project intake, quoting, SOW creation, and reporting
Implement resource management processes for effective allocation
Provide oversight and mentorship to PMs and EMs
Partner with sales and technical leaders on staffing priorities and deal structuring

90 Days and Beyond: Driving Impact

Serve as the central point for resource management and staffing optimization
Maintain oversight of all engagements, providing strategic guidance without running projects directly
Champion continuous improvement and operational excellence
Support organizational growth through refining delivery practices and operational processes

Key Competencies

Engagement Delivery & Quality Oversight: Ensure high-quality customer engagement delivery, timeliness, and satisfaction.
Leadership & Team Development: Mentor and support PMs and EMs, driving accountability and professional growth.
Resource Management & Staffing Strategy: Optimize staffing for active and future engagements, balancing managed services and time & materials projects.
Operational Standards & Process Optimization: Establish and maintain processes for intake, quoting, reporting, and execution.
Customer-Facing Strategic Partnership: Act as a trusted advisor to clients, supporting solution design and long-term relationships.
Technology-Enabled Workflow Management: Use tools like Monday.com to streamline workflows and improve visibility.

Required Skills & Experience

Extensive leadership experience in professional services or project management
Strong strategic thinking and operational execution abilities
Proven ability to manage multiple projects and teams effectively
Excellent communication and stakeholder management skills
Must reside in the U.S. and be authorized to work without sponsorship

Benefits & Perks

Naviant is committed to taking care of its employees, professionally and personally, with a comprehensive benefits package:

Health, dental, and vision insurance
401(k) with matching
Paid time off and flexible spending accounts
Employee discounts
Employer-paid disability and life coverage
Home office allowance
Volunteer time off, charitable giving programs, and wellness initiatives
Lifestyle spending account, virtual gatherings, and annual in-person celebration week

Why Join Naviant?

At Naviant, the mission is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters. As a fully remote company, Naviant offers a positive, supportive culture that prioritizes work-life balance while empowering leaders to drive meaningful impact across client organizations.

This is your opportunity to lead high-performing teams, refine operational processes, and shape customer engagement delivery while contributing to an innovative, forward-looking company.

For Apply Online:Click Here