Become the First Friendly Voice of Care: Intake Coordinator at Health at Home

Are you looking for a full-time role where you can make a meaningful difference every day? Health at Home is seeking an Intake Coordinator—the welcoming front door for patients, families, and referral partners. If you are organized, compassionate, and enjoy helping people navigate healthcare, this role could be the perfect fit.

Why This Role Aligns with Your Profile

This position is ideal for individuals with a high school diploma or GED who are ready to step into a professional healthcare environment. Your ability to stay organized, communicate clearly, and manage multiple tasks aligns perfectly with the requirements of this role. If you enjoy helping people and thrive in fast-paced settings, you already have the qualities needed to succeed.

About the Role

As an Intake Coordinator, you will be the first friendly voice that patients, families, and referral partners hear. Your responsibilities include:

Intake & Referral Management

Receive and process incoming Home Health and Private Duty referrals from hospitals, physician offices, families, and community partners.
Answer inquiry calls, gather initial information, and route leads to the appropriate team.
Review referral documentation for accuracy and completeness, following up when information is missing.
Communicate referral status, next steps, and service availability clearly.

Insurance & Benefits Verification

Verify insurance eligibility and benefits according to payer and agency guidelines.
Document coverage details, limitations, and authorization requirements accurately.
Explain benefit information in a clear, respectful, and easy-to-understand manner.

Coordination & Internal Collaboration

Work closely with clinical, scheduling, operations, and sales teams to move referrals smoothly into active services.
Coordinate with leadership and clinicians on referral appropriateness, timing, and care needs.
Serve as a bridge between referral sources and internal teams to ensure responsiveness and service excellence.

Communication & Customer Experience

Provide timely, compassionate, and professional communication to patients, families, and partners.
Maintain strong relationships with hospitals, physician offices, discharge planners, and community partners.
Represent Health at Home’s values, professionalism, and brand in every interaction.

Documentation & Compliance

Enter and maintain referral, intake, and benefit information in electronic systems.
Keep organized referral records and communication logs.
Protect patient privacy and comply with HIPAA and company policies.
Follow all federal, state, and agency regulations for home health and private duty services.

What We’re Looking For

High school diploma or equivalent (healthcare-related education is a plus).
Experience in healthcare intake, referrals, admissions, or insurance verification is preferred.
Familiarity with home health or private duty workflows is a strong advantage.
Strong organization and time-management skills.
Excellent communication skills with a warm, professional phone presence.
Ability to work independently, use good judgment, and collaborate in a fast-paced environment.

Why You’ll Love This Role

Make a real difference in someone’s care journey before it even begins.
Be trusted with meaningful responsibility and empowered to problem-solve.
Join a team that values kindness, excellence, responsiveness, and teamwork.
Be the first friendly voice that represents Health at Home to patients and families.

If you have a high school diploma, a heart for helping others, and a talent for organization, this Intake Coordinator role is your chance to play a pivotal part in improving healthcare experiences.

Apply today and become the first friendly voice of Health at Home!

For Apply Online:Click Here